Pin-Stars
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Privacy Policy

What Information We Collect

To provide a secure and seamless gaming experience, we collect the following types of data:

  • Account Information – Name, email, contact details provided at registration.
  • Financial Transactions – Deposits, withdrawals, betting history, and bonuses.
  • Communication Records – Live chat interactions, emails, and customer support logs.
  • Responsible Gaming Data – Activity analysis to promote safe gaming habits.
  • Third-Party Verification Data – Identity verification, credit checks, and fraud prevention.
  • Device & Technical Information – IP address, browser type, and operating system details.
  • Gameplay Insights – Session durations, betting behavior, and game activity.
  • Usage Analytics – Browsing patterns, navigation history, and platform interactions.
  • Anonymized Data – Non-personalized data used for research, advertising, and service enhancements.

How We Use Your Data

Your data is processed to: 

✔ Ensure smooth account management and user experience. 

✔ Strengthen security, fraud detection, and regulatory compliance. 

✔ Support responsible gaming initiatives and monitor player behavior. 

✔ Deliver personalized promotions and marketing campaigns. 

✔ Improve website performance and user functionality. 

✔ Fulfill Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations. 

✔ Provide customer support and dispute resolution services.

Cookies & Tracking Technologies

We use cookies and similar technologies to: 

✔ Remember user preferences and login credentials. 

✔ Analyze website traffic and optimize performance. 

✔ Personalize content, promotions, and user experience.

You can manage cookie preferences in your browser settings, though disabling cookies may affect platform functionality.

Data Sharing & Third-Party Disclosures

PinStars does not sell personal data. However, information may be shared in the following circumstances: 

✔ Legal Compliance – Meeting regulatory and legal requirements. 

✔ Fraud Prevention & Security – Collaborating with security agencies to prevent fraud. 

✔ Service Optimization – Providing anonymized data for research and platform enhancements.

Your Data Rights

As a PinStars user, you have the right to: 

✔ Access and review your personal data. 

✔ Request updates or corrections to inaccurate information. 

✔ Restrict or object to certain data processing activities. 

✔ Request deletion of personal data where applicable. 

✔ Withdraw consent for marketing communications or specific data usage.

To exercise these rights, contact our Support Team.

International Data Transfers

As a global platform, your data may be processed outside the European Economic Area (EEA). PinStars implements strict security measures to protect your data, regardless of location.

Data Retention Policy

We retain personal data only as long as necessary for legal, regulatory, and operational obligations. Even after account closure, some data may be stored for fraud prevention, responsible gaming monitoring, and compliance purposes.

Privacy Policy Updates

We reserve the right to update this Privacy Policy as needed. Any modifications will be posted on this page, and we encourage users to review it periodically.

For inquiries regarding data privacy, contact our Support Team.